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Current Known Issues


Network Operations Center (NOC)

The Network Operations Center (NOC) takes a proactive approach to customer support and vendor management to provide the highest level of customer service and technical support. We view robust service just like we view technology: not as an add-on, but as a fundamental part of our solution.

    Proactive notification: Our certified engineers monitor our customers’ services and the status of the network and across the Internet. When an engineer observes an issue, customers are notified to explain the issue and how it’s being addressed.
    Direct access to engineers: In our NOC, we route issues to certified engineers who assume immediate responsibility for all tickets – not just the most critical ones. The result is that 95% of all issues are resolved by the engineer who receives the customer’s request and initiates the trouble ticket.


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