Network Operations Center
All Servers are running.
All Streaming Server running
Current Known Issues
Network Operations Center (NOC)
The tux-support.com Network Operations Center (NOC) takes a proactive approach to customer support and vendor management to provide the highest level of customer service and technical support. We view robust service just like we view technology: not as an add-on, but as a fundamental part of our solution.
Proactive notification: Our certified engineers monitor our customers’ services and the status of the tux-support.com network and across the Internet. When an engineer observes an issue, customers are notified to explain the issue and how it’s being addressed.
Direct access to engineers: In our NOC, we route issues to certified engineers who assume immediate responsibility for all tickets – not just the most critical ones. The result is that 95% of all issues are resolved by the engineer who receives the customer’s request and initiates the trouble ticket.