Network Operations Center
All Servers are running.
All Streaming Server running
Current Known Issues
At tux-support.com, we take pride in our proactive approach to customer support and vendor management, delivering the highest level of service and technical assistance. Our Network Operations Center (NOC) is at the forefront of ensuring a seamless experience for our valued customers. We believe that robust service is not an add-on but an integral part of our solution.
Proactive Notification for Swift Issue Resolution
Our team of certified engineers diligently monitors our customers' services, as well as the status of the tux-support.com network and the wider Internet. By actively observing and analyzing the network, we can swiftly identify any potential issues. When a problem arises, our engineers promptly notify our customers, providing clear explanations of the issue and detailing the steps being taken to address it. This proactive approach ensures that you are always in the loop and allows us to resolve any concerns efficiently.
Direct Access to Certified Engineers for Personalized Support
In our NOC, we prioritize direct access to our certified engineers. When you reach out to us with an issue, we route it to the engineer best suited to handle the specific matter. This approach ensures that the engineer who receives your request takes immediate ownership of the ticket, regardless of its level of criticality. As a result, 95% of all issues are resolved by the engineer who initially handles your request, ensuring a seamless and efficient troubleshooting process.
At tux-support.com, we understand that timely and personalized support is crucial for our customers. That's why we have established a customer-centric approach within our NOC, enabling you to connect directly with our knowledgeable engineers who possess the expertise to address your concerns effectively.
Experience the difference of proactive customer support and personalized technical assistance at tux-support.com. Contact us today to learn more about how our NOC can enhance your service experience and provide you with the highest level of support available.